Where your enterprise sits on the journey to autonomous AI, what each stage needs to be complete, and how Crossfuze closes the gap — one function at a time.
Pick a starting point
Track A · Autonomous IT
Benchmark IT
Mature IT operations from a reactive help desk to self-healing, agentic, AI-powered operations. For IT-led organisations putting their own house in order first.
Extend ServiceNow beyond IT to every business function on one shared data model, unlocking cross-department automation and shared AI. For BU-led organisations.
Choose the business functions to score. Add as many as you like — each one is benchmarked against the same curve. The more you add, the fuller the picture, and the longer the assessment.
Select your functions
Select the functions to benchmark
Score what is genuinely in place today
Stage 1 of 5
Score where you are today, honestly.
Go through each statement and mark how true it is of your organisation right now — not where you plan to be. Answer for what is genuinely running, and the benchmark does the rest.
In placeLive and working today
PartlyStarted, or working but not fully
Not yetNot started, or not on the platform
Each stage builds on the one before it, so you reach a level only once the ground under it is solid. That is why the result reflects where AI can land now, not where you intend to be.
We have found your gap
Not started ·
AI Maturity Assessment
AI Readiness Benchmark
Your AI Maturity Assessment
01 — Snapshot
Your readiness snapshot
02 — If you only did three things
Your top priorities
Fix these first. They are the biggest gaps in what you scored, in the order we would tackle them.
03 — What is working
What you have already got right
The foundations you can build on. These are in place today and de-risk everything above them.
04 — Where you stand
Your maturity, by business unit
Every unit climbs the same curve. The value line is where AI starts to pay back.
The maturity curve
- - - AI value line · value lands above it
05 — Capability scores
Readiness across the four pillars
Where you are strong and where you are exposed, across the four pillars the CoE governs: data, workflows, AI and governance.
How capability matures across the curve
06 — The opportunity
What twelve weeks could do
A 12-week CoreEssentials engagement moves you up the curve. Here is how far.
Projected uplift
SC — Consultant summary
Your executive summary
Write the headline narrative for this client. It appears in the working Word report and in the in-depth customer PDF, in house style. The light customer PDF stays clean and omits it.
This benchmark places your organisation on a five-stage curve from your own answers. It is a fast, structured read — a strong starting point for the conversation, not the final word.
Your stage is the honest one. Each stage rests on the one below it, so you only reach a level once the foundations under it are genuinely in place. You cannot score "Run" on an unmanaged platform — which is exactly how maturity works in practice.
Read the pillar scores as bands, not decimals. The four pillars sit on different numbers of questions, so treat them as "strong / mixed / exposed" rather than precise percentages. The shape across the four matters more than any single figure.
It reflects what you told us. The scores are only as accurate as the answers behind them. Where you were unsure, the live session is where it gets confirmed.
The gaps are the value. The point isn't the number — it's the specific statements holding your next stage back. Those become the agenda for a 90-minute readiness session.
Briefing notes for presales. This is a hypothesis to verify in the live session, not a finding to present as settled.
Gating model. A unit's level is the highest stage clearing the 70% readiness gate, walked bottom-up — defensible on sequence. Use it as the spine of the conversation.
Pillar base imbalance. Pillars pool answers across all units into a percentage, but rest on uneven bases (Data ~5 statements, Governance ~13). One Data answer swings that ring far more than one Governance answer — read Data as a band, don't quote it to the decimal.
"Partly" is weighted at half. A partial scores 1 of 2. Confirm this matches how the client means it — "bought but not usable" versus "working but not optimised" changes where the value line falls. Watch for capabilities that are partly in place everywhere: usually licensed and half-deployed, which is the CoreEssentials conversation.
Self-assessed, especially cross-function. A CIO answering for Legal or Finance is often estimating. The survey gives you the lay of the land; the session verifies it and goes deeper. Treat surprising scores as questions, not facts.
Download your summary
The results stay open either way. Add your details and choose a format — the summary covers where you land, the gaps behind it, and where to start.
